Legal
Privacy Policy
Last updated September 2026
This policy covers https://gohighlevelsetupservices.com and the work we do for clients. It is written to be read, not to be survived. GoHighLevel Setup Service is operated by GHLExpertly, who is the data controller for everything described here.
1. What we collect
| What | When | Why |
|---|---|---|
| Name, email, phone, company | When you book a scoping call or send an enquiry | To reply to you and run the call |
| What you tell us about your business | On the call and in the scope document | To quote and build the right thing |
| Billing details | When you pay | To take payment and issue an invoice — card details go to the processor, never to us |
| Access credentials you grant | During a build | To do the work; revocable by you at any time |
| Basic analytics (pages, referrer, device class) | When you browse | To see which pages are useful |
We do not buy contact lists, we do not scrape, and we do not ask for sensitive categories of personal data. Please do not send them to us.
2. Client data inside your own account
While we build in your GoHighLevel account we can see the contacts and conversations that live there. That data is yours: you are the controller, we act on your instructions, and we do not export it, reuse it, sell it or contact the people in it. When the engagement ends you revoke our access and our copy of nothing is left behind, because we never take one.
3. Why we are allowed to hold it
- To answer you — because you asked us to, by getting in touch.
- To deliver a project — because we have a contract with you.
- To keep invoices and tax records — because the law requires it.
- To understand traffic — because we have a legitimate interest in knowing which pages work, measured in aggregate.
4. Who else processes it
We use a small number of vendors, each doing one job:
- HighLevel — CRM, calendar booking and messaging.
- Our payment processor — card payments and invoicing. Card numbers never reach us.
- Our email provider — sending and receiving mail.
- Our hosting and CDN provider — serving this site; it processes request logs.
- An analytics provider, if analytics is enabled on this site.
We do not sell personal data, and we do not share it for anyone else's advertising.
5. Cookies
This site sets no advertising cookies and no cross-site trackers. If analytics is enabled it sets a first-party cookie to count a visit once rather than twice. Blocking cookies in your browser does not break anything on this site.
6. How long we keep it
- Enquiries that do not become projects: up to 24 months, then deleted.
- Project records and correspondence: for the life of the engagement and 24 months after.
- Invoices and tax records: as long as tax law requires, typically seven years.
- Access credentials: revoked and removed at handover.
7. Your rights
Wherever you live, we will honour these: ask for a copy of what we hold, ask us to correct it, ask us to delete it, ask us to stop emailing you, or ask us to hand it over in a portable format. Email hello@gohighlevelsetupservices.com and we will act within 30 days. We do not charge for it and we do not ask why.
If you are in the UK or EU you can also complain to your data protection authority; if you are in California you have the rights described in the CCPA/CPRA, including the right not to be discriminated against for exercising them. We have no sale of personal information to opt out of.
8. Security
Access is limited to the people working on your project, credentials are stored in a password manager rather than in documents or chat, and access is revoked at handover. No system is perfect; if something goes wrong that affects you, we will tell you promptly and plainly.
9. International transfers
Our vendors may process data outside your country, including in the United States. Where the law requires a transfer mechanism, the vendor's standard contractual clauses apply.
10. Children
This is a business service and is not directed at anyone under 16.
11. Changes
If this policy changes materially we will update the date at the top and, where we hold your address for a live project, tell you.
12. Contact
Anything at all: hello@gohighlevelsetupservices.com.
In one line: we collect what we need to quote, build and invoice; your customers' data stays yours; ask and we will delete ours.