Terms of Service

These terms apply to work booked through https://gohighlevelsetupservices.com. Booking a scoping call is free and commits you to nothing; engaging us for a build means agreeing to what follows. GoHighLevel Setup Service is operated by GHLExpertly.

1. What we do

We configure an existing GoHighLevel account: pipelines, calendars, workflows, forms, custom values, dashboards and the integrations agreed in your scope. Every engagement is quoted as a fixed scope for a fixed price, written down before work starts. We do not bill hourly.

Anything not named in that written scope is out of scope. That is not a technicality — it is how a fixed price stays a fixed price for both of us.

2. Your GoHighLevel subscription

You need your own GoHighLevel account. HighLevel bills you for the platform directly, and nothing we sell includes, replaces or discounts that subscription. GoHighLevel Setup Service is an independent service provider and is not affiliated with, endorsed by or acting as an agent of HighLevel Inc. Any platform outage, pricing change, feature removal or account action by HighLevel is between you and HighLevel.

3. What we need from you

A build moves at the speed of the slowest input. We need, at the times agreed in the scope:

• Admin access to the GoHighLevel account, granted by you and revocable by you at any time.
• Your content: services, prices, hours, copy, logos and images you have the right to use.
• A single named decision-maker who can approve the build.
• Access to any third-party tool we are asked to connect, granted by whoever owns it.

If those inputs are late, the timeline moves by the same amount. We will say so in writing rather than let a date slip quietly.

4. Timeline

Timelines quoted on this site and in a scope document are working-day estimates that start when the deposit is paid and access is granted, whichever is later. They assume feedback within two working days at each review point. We do not guarantee a date we do not control.

5. Price and payment

Prices are quoted in US dollars for the written scope. Unless the scope says otherwise, payment is 50% to start and 50% on handover, and the second invoice is due within seven days. Payments are processed by a third-party processor; we never see or store your card details. Taxes, where they apply, are added at checkout or on the invoice.

Work may pause on an overdue invoice. We will tell you before that happens, not after.

6. Changes to scope

You can change your mind. A change that adds work is quoted as a written change order with its own price and its own effect on the timeline, and nothing is built against it until you approve it. Small adjustments inside the agreed scope during the build are normal and are not charged.

7. Cancellation and refunds

You can cancel at any time by email. What happens to money already paid depends on when you cancel:

When you cancel	What happens
Before any work has started	Full refund of anything paid.
During the build	We invoice for the work completed to that point and refund the balance. You keep everything already configured in your account.
After handover	No refund — the work is delivered and lives in your account. The support window in your scope still applies.

We can also cancel: if the work turns out to be materially different from what was scoped, or if we are asked to build something we consider unlawful, deceptive or against a platform's rules. In that case you pay only for work completed.

8. Handover and ownership

Everything we build lives in your GoHighLevel account and is yours: workflows, funnels, forms, pipelines, custom values, copy written for you and any assets you paid us to create. We keep no lock on it, no agency-side switch and no residual access once you revoke it.

We keep ownership of our own generic methods, checklists, internal tooling and reusable templates that predate your project. Using them for you does not transfer them to you, and using them for another client does not take anything from you.

9. Support after handover

Every project includes the support window stated in its scope, for fixing things we built that do not behave as agreed. It does not cover new work, changes you make yourself afterwards, HighLevel platform changes or third-party tools we did not install. Those are quoted separately.

10. Messaging, compliance and deliverability

Anything that sends SMS or email is built to be compliant: consent captured, opt-out honoured, sender identity set. But the sending account, the phone number, the A2P 10DLC registration, the sending domain and the content you send after handover are yours, and so is responsibility for them. We will tell you what the law and the carriers require. We cannot guarantee delivery rates, inbox placement, carrier approval or any marketing outcome.

11. No results guarantee

We build systems, not demand. Nothing on this site or in a scope document is a promise of leads, bookings, revenue or any other business result, and no such promise is implied by an example, screenshot or timeline.

12. Confidentiality

We treat your account contents, customer data and commercial information as confidential and will not share them outside the people working on your build. We are happy to sign your NDA. We do not export, sell or reuse your contact data — see the Privacy Policy.

13. Liability

We are liable for the work we do. Our total liability for any claim arising from an engagement is limited to the fees you paid us for that engagement. We are not liable for indirect or consequential loss, lost profit, lost data caused by a platform or third party, or for the acts of HighLevel or any other vendor. Nothing here limits liability that cannot be limited by law.

14. Changes to these terms

We may update these terms for future engagements. The version in force for your project is the one published when you booked it, and we will send it to you on request.

15. Contact

Questions about any of this: hello@gohighlevelsetupservices.com. A plain answer is always faster than a clause.